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API Version 4

Did you know Taguchi has an API that supports all of the functionality provided by the admin interface and more?

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Can Taguchi add or manage users to our account?

Last Updated: 19/2/2020     Tags: create user, users, add users, accounts, manage users
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  • V5
  • V4

Taguchi® values the security of your account and we have implemented security controls and policies to mitigate possible security incidents. As a result, Taguchi staff cannot create or manage user accounts on behalf of clients.

If you would like to create or manage users and you are currently not an administrator of your account, you will need to contact a user within your organisation who has administrator user access. If you are unsure about who this is in your organisation or the existing administrator is no longer working for your organisation or on extended leave, please contact Taguchi support for assistance.

Managing user access

In order to manage users within your account you must be an administrator. For more on adding users in V4, see our V4 user guide.

User list in V4

In order to manage users within your account, you must be an administrator and have two-factor authentication enabled.

  1. Navigate to the 'Users' section under the 'Settings' tab. This displays a list of users who have access to your organisation and allows you to add, remove and update user access privileges.

    List of users in the account

  2. To add a new user, click on the 'Add new user' link. The 'User Setup' window will appear. Enter the new user's email address and mobile number and click save. If they are new to Taguchi, they will receive an email with next steps on account creation and access. If they already have a V5 account and access to another organisation, they will see the new organisation on their dashboard. Add a new user link

  3. To remove a user, click on the cog to the right and then click 'revoke access' from the dropdown options. Revoke user access

  4. To update a user's access privileges, click on the cog to the right and then select the appropriate option. Change user access

If you cannot see the 'Users' tab within your account, this means you are not an administrator. If you can see the 'Users' tab but the following message in red appears above an empty users list; "You don't have enough privileges to modify the access settings of this organisation", this means you do not have two-factor authentication enabled and you will need to enable it in order to manage users.