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Welcome Trigger (Basic Trigger)

Last Updated: 19/2/2020     Tags: triggers, trigger, example, welcome, basic
  • Switch Version
  • V5
  • V4

Sending a 'Welcome' email to your subscribers is a great introduction for your newly acquired subscribers. You can choose to send a welcome trigger hourly or daily.

st=>start: Begin e=>end: End op1=>condition: Subscribed List X op2=>condition: Sent Activity Y op3=>operation: Send Trigger st(right)->op1(yes, right)->op2(no, right)->op3->e op1(no)->e op2(yes)->e

Suggested Set-up
Send Date / Time User defined.
Repeat Select either 'Hourly' to trigger every hour or 'Daily' to trigger once per day.
Target Expression subscribed list X last hour and not sent activity Y
or
subscribed list X last day and not sent activity Y
Learn more about these target expressions

Instructions

Step 1: Activity Set-up

Begin by either setting up a new activity, or editing an existing activity. We recommend keeping your triggers separate from other emails in their own campaign folder.

If you are setting up a new activity, click the 'New Activity' button in a campaign folder to set up a new activity. A setup screen will appear.

If you are editing an existing activity, simply navigate to the setup screen by either clicking 'setup' in the activity card actions or within the activity header.

A modal window will appear with activity options. From here you can set the following options:

  • Date: Select your own date and time for when you wish the trigger to start. The most important part is the time as this will be used by the repetition option to determine when to send the trigger each hour.
  • Repeat: Choose 'Hourly' or 'Daily' depending on your intended trigger schedule.

Save the changes you make by clicking the save button.

Step 2: Edit Activity Content

You can then begin editing your activity content. View the V5 User Guide for tips on creating your activity content.

This is a good opportunity to try multivariate or a/b split testing on your content to find out which combination performs better.

Step 3: Set Target Expression

Click on the 'target' link within the activity header, the target expression builder will appear. Simply paste the following target expression into the input field at the top:

subscribed list X last hour and not sent activity Y

This target expression will target those within subscriber list X (change to a subscriber list ID) who were added within the last hour and who have not received activity Y (change to the current activity ID). Paired with the 'Hourly' repetition option, this will capture those subscribers who are newly acquired.

If you wish to target a subscriber on a daily schedule rather than hourly, use the following target expression along with the 'Daily' repetition option:

subscribed list X last day and not sent activity X

This target expression will target those within subscriber list X (change to a subscriber list ID) who were added within the last day and who have not received activity Y (change to the current activity ID). Paired with the 'Daily' repetition option, this will capture those subscribers who are newly acquired but on a less frequent schedule (sent daily rather than hourly).

For more information on target expressions, please refer to the Target Expression Reference.

If you set a frequent repeition cycle, remember to exclude subscribers who have already received the activity, otherwise the trigger will contine to send to the same subscribers. You can do this by adding not sent activity X last Y days to the target expression (where X is the activity ID).

Step 4: Approve and Deploy

Approve and deploy your activity to initiate the trigger. If you have scheduled a date/time in future, it will commence broadcasting the trigger on that date/time.

Deploy Button

Step 1: Activity Set-up

Begin by either setting up a new activity, or editing an existing activity. We recommend keeping your triggers separate from other emails in their own campaign folder.

If you are setting up a new activity, click the '+' icon in the top right of a campaign folder

If you are editing an existing activity, navigate to the activity you wish to trigger and select the 'Edit' button in the top right corner of your screen.

A modal window will appear with activity options. From here you can set the following options:

  • Date: Select your own date and time for when you wish the trigger to start. The most important part is the time as this will be used by the repetition option to determine when to send the trigger each hour.
  • Repeat: Choose 'Hourly' or 'Daily' depending on your intended trigger schedule.

Save the changes you make by clicking the save button.

Step 2: Edit Activity Content

You can then begin editing your activity content. View the V4 User Guide for tips on creating your activity content.

This is a good opportunity to try multivariate or a/b split testing on your content to find out which combination performs better.

Step 3: Set Target Expression

Click on the Select Recipients... button under Distribution Settings. Click the 'Advanced' tab and paste the following target expression into the field:

subscribed list X last hour and not sent activity Y

This target expression will target those within subscriber list X (change to a subscriber list ID) who were added within the last hour and who have not received activity Y (change to the current activity ID). Paired with the 'Hourly' repetition option, this will capture those subscribers who are newly acquired.

If you wish to target a subscriber on a daily schedule rather than hourly, use the following target expression along with the 'Daily' repetition option:

subscribed list X last day and not sent activity X

This target expression will target those within subscriber list X (change to a subscriber list ID) who were added within the last day and who have not received activity Y (change to the current activity ID). Paired with the 'Daily' repetition option, this will capture those subscribers who are newly acquired but on a less frequent schedule (sent daily rather than hourly).

For more information on target expressions and more birthday target expression options, please refer to the Target Expression Reference.

If you set a frequent repeition cycle, remember to exclude subscribers who have already received the activity, otherwise the trigger will contine to send to the same subscribers. You can do this by adding not sent activity X last Y days to the target expression (where X is the activity ID).

Step 4: Approve and Deploy

Approve and deploy your activity to initiate the trigger. If you have scheduled a date/time in future, it will commence broadcasting the trigger on that date/time.

Deploy Button