In order for our support team to help resolve your issue faster, please ensure you submit as much detail as possible in your support ticket.

This may be in the form of any error messages, browser type, email client used or any attachments such as images.

The more detail submitted in your ticket, the more efficiently we can help you to resolve it.

As a minimum, please provide the following:

• A clear description of the issue and the steps taken to see the issue
• Name and ID of your organisation
• The ID of the activity, list or other item relevant to your issue or question
• Email client and the version used
• Browser and version (if relevant to your issue). If you don’t know this information our Support Assistant can help you detect this
• Email client and the version used. If you don't know this information 'Support Assistant: Check your email version' will help guide you on finding this.
• Screenshots or screen recordings of any error messages or rendering issues. If you don’t know how to do this 'Support Assistant: How to take a screenshot' can help you
• Browser console logs/errors. If you don't know how to obtain these, follow the instructions here

Our data handling and security policy prevents us from accepting personal and sensitive information and data via support (email or via the portal), so please do not send us data files containing personal information under any circumstance. For information on permitted data transfer mechanisms please contact us.

After submitting your ticket, you will receive an email confirmation. Please wait for a Taguchi support team member to respond to your ticket.

If your request is urgent, please do not lodge further tickets. All tickets are allocated to a support team member and are responded to during work hours within the required service time requirements.

If you have any questions, please reach out to our support team.