The Push Notification Integration enables you to deliver short, clickable messages directly to your users’ devices through a connected app.
Unlike email or SMS, push notifications appear instantly — even when the user isn’t actively using the app — helping you engage and re-engage your audience in real time.

Note: You must already have an app implemented. Taguchi will work with your app provider to establish the integration.

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Why Use Push Notifications in Your Customer Journey?

Push notifications are both cost-effective and impactful communication tools. They help you:

• Drive user engagement: Prompt users to reopen and interact with your app.
• Deliver time-sensitive updates: Send alerts for order updates, new offers, or upcoming events.
• Increase conversions: Encourage immediate action with personalised calls-to-action.
• Boost retention: Re-engage inactive users and bring them back into your customer journey.

When used strategically, push notifications enhance customer experience and directly improve business outcomes.

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How to Set Up a Push Notification Integration

Before proceeding, please confirm with the Taguchi Client Success team that your app provider integration is available and ready to connect.

Once confirmed, follow these steps:

Step 1: Credentials Setup

1. Choose the appropriate Credential Type (your app provider integration).
2. Enter the API Token provided by your app provider.
   
3. Click Save to store your credentials securely.

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Step 2: Integration Setup

To create a new Push Notification Integration, ensure that your user account has Integration Role privileges assigned.
Without these permissions, you will not be able to configure or activate integrations.

Navigate to:

Settings → Integrations

Then select ‘New Integration’.

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Available App Provider Integrations

Currently supported:

• TASK App Provider Integration

1. Name the integration.
2. Under Type, select Push Notification: TASK.

   Integrations are grouped under nine categories: API, Audience Sync, Event, Export, Import, Messaging, Notification, Push Notification, and Scheduled.

3. The Inbound Webhook URL will be generated automatically.
   Each integration has a unique endpoint used for HTTP requests.
4. Credential: Choose the credential created earlier in Step 1.
5. Base URL: Enter the main API URL provided by your app provider (without additional parameters).
6. Tracking Domain (optional): If desired, select a tracking domain configured in Domain Settings.

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Step 3: Save Changes and Activate

Once all required fields are completed:

1. Click Save Changes
2. Then click Activate

You can only activate after saving.

When activated, the integration status icon turns 🟢 Green (Active).
Inactive integrations appear as 🟡 Yellow.

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Deactivate

To stop the integration, click Deactivate.
This will disable the connection between Taguchi and your app provider, halting all push notification deliveries.

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Error Handling

If an error occurs, the integration icon turns 🔴 Red, indicating a failure that requires attention.
Check your credentials, URLs, or contact Taguchi Support for further investigation.

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Updating an Integration

You can update the integration while it is active or inactive.
After making changes, click Save Changes — updates take effect immediately.

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If you are having trouble with this integration, please contact Taguchi Support for assistance.

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