Support

Related articles

Need some help?

If you have questions or can't find what you're looking for, we're here for you.

Taguchi Support is available Monday to Friday, 9am - 5:30pm AEDT.

Create New Ticket

Taguchi Certified Training

Join our free and live online training sessions. You'll benefit from a better understanding of the platform's features and functionality. Learn from the experts, it's a great place to start!

View Courses

API Version 4

Did you know Taguchi has an API that supports all of the functionality provided by the admin interface and more?

Explore API Documentation

What happens if I import a new email address that is already unsubscribed or invalid in Taguchi?

Last Updated: 28/11/2024     Tags: import, existing, unsubscribed, invalid
  • Switch Version
  • V5
  • V4

Taguchi will keep all subscriber preferences and information when importing already existing subscribers. However, we don't allow subscriber's with an invalid or global unsubscribe status to be reset by UI imports.

While you can mark someone as globally unsubscribed via a UI import, you can't clear the global unsubscribe flag via an import.

If you need to clear the global unsubscribe flag on a subscriber profile, please refer to the article "How do I reset an unsubscription status for a subscriber?"