Engagement data can provide important insights to how your customers are engaging with communications sent via Taguchi.

The engagement report provides you with information about the engagement event and the subscriber who engaged.

Engagement Reports can be generated within the extract window of any activity, within the 'Extract type' dropdown menu or via Subscribers and the 'Run Extract' button.

Generating and downloading an engagement report

• A date range will need to be set via the menu provided.
• These bounds should fit between the beginning and end of the activity's run to ensure the most accurate output.
• Once bounds have been set, click the 'Generate extract' button to begin.
• Depending on the size of the Engagement Report, this may take anywhere between five (5) minutes to thirty (30) minutes to generate.

Once the engagement report has generated it will be available to download via the Notifications panel. To access this, navigate and click on the 'bell' icon located at the top right side of the Taguchi dashboard.

If the extract of the engagement report has not yet finished, you'll see that it is 'generating', along with scrolling bars moving across its background.

Once completed, you should be able to click on 'download extract' and receive the engagement report as a csv file for you to open and review.

Below is a sample of the engagement report: