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Troubleshooting Two-Factor authentication issues
Two-factor authentication is not available for Taguchi V4. Please contact Support if you wish to upgrade to Taguchi V5
If you are having issues with setting up Two-Factor Authentication, there's a number of steps you can take to try and resolve these.
Setting up time correctly on your device
Out-of-sync time on your device is the most common cause of the incorrect code error. Please follow below steps to troubleshoot.
iPhone
- Go to the Settings.
This is your phone’s system settings, not the Authenticator app settings. - Select General
- Select Date & Time
- Enable Set Automatically
If it’s already enabled, disable it, wait a few seconds and re-enable - Restart your phone
Android
- Go to the Settings app
This is your phone’s system settings, not the Authenticator app settings. - Select General Management
- Select Date and Time
- Enable Automatic date and time
If it’s already enabled, disable it, wait a few seconds and re-enable - Restart your phone
If you use Google Authenticator, you can use Time Sync feature instead.
Windows
If you are using Windows 10, click Open Date & time settings to check settings.
Alternatively, you can follow below:
- Right click or click on the time (date & time) on the bottom right
- Select "Adjust date and time"
- Windows 7, 8, Vista : Click "Change time zone" to check
Windows 11 : Check "Set time zone automatically" is on
Mac
- Click on date/time on top right
- Select "Open Date & Time Preferences"
- Select "Time Zone" tab
- Check the box : "Set time zone automatically ...." is checked
Delete tokens related to Taguchi from authenticator app and re-enable Two-Factor Authentication
If your device time is set up correctly, the issue could be the code itself. Please follow below to troubleshoot.
- Disable Two-Factor Authentication
- Delete all tokens related to Taguchi from authenticator app
- Clear cache and cookies on your browser
- Login to Taguchi and enable 2FA
Clicking the "Verify" button instead of pressing "Enter/Return" on your keyboard
Pressing "Enter/Return" on your keyboard will not allow you to verify the code.
It will reload the page, and makes Two-Factor Authentication disable again.
Please try clicking "Verify" button and Two-Factor Authentication will be set up correctly if there is no other issue.
If you require any further assistance, please contact Taguchi Support .
Once you enable Two-Factor Authentication...
Ensure you download your recovery codes and either print or save the codes in a secure place.