content
Can I insert personal subscriber information, such as first name or last name, into my email or SMS?
Taguchi offers personalization tags to bring such information in to your emails.
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Can I embed video into an activity?
Most hosted video sites tends to use Flash to stream videos. Since the Flash plugin is not compatible to most email clients, Taguchi recommend against embedding videos on the content.
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I have broadcast an email with an incorrect link! Can this be fixed?
In most cases, yes. Pause your broadcast if it's still going out and contact Taguchi support. We will require the email activity ID and link URL.
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I have copied text into my activity, but the font styles look different from the rest of the email or my email breaks. How come?
Most commonly this is due to pasting content from an external editor such as Microsoft Word.
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I have broadcast an email with incorrect information! Can this be fixed?
In some cases, it can be fixed. providing the email has not been fully broadcasted.
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Tracking seems broken on a mailto link I included in my email. Why?
We recommend not tracking mailto links, as they can break on some email clients.
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Can subscribers share email content on their social media?
Taguchi has included social sharing functionality that now enables email recipients to share content on the four most popular social networks.
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What happens when a subscriber clicks on a Social media button in an email?
When a subscriber clicks on the Facebook, Google+, and LinkedIn buttons in the email, the online version of the eDM will be shown and a dialog box will be displayed.
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Can I add a mailto or callable link to my email?
Yes. You can add mailto or tel links to your email.
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Can I insert icons/emojis in my subject lines?
Emoji's are great in subject lines and within your email body content.
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Full Emoji Reference
A list of emoji's that you can insert in to your email.
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Can I include an animated gif in an email?
Yes. Simply upload your animated GIF like you would with a usual image.
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How do I disable link tracking in an SMS?
Tracking links are appended to URLs automatically in Taguchi SMS templates.
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Why does my email look different compared to the preview in Taguchi?
Your email may look different when proofed or broadcasted based on different email clients and operating system settings.
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Does Taguchi support Schema.org markup?
Most commonly used in Gmail, the schema.org vocabulary allows actions, articles, orders and reservations.
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Why are there excessive characters in my SMS message?
Often some non-standard UTF-8 characters may appear in your SMS causing the character length to increase.
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Why can't I see alt text on images in my email client?
Taguchi recommends that you add alternative text to all images with your template and activity content.
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What fonts can I use in email?
Web safe fonts and web fonts can be used within your email templates.
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Why do I get an error when clicking on the view online link?
The view online link in the activity preview goes to an error page
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Why is the image in my email cut off?
About tall images in Outlook
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Can I embed an iframe in my email?
Unfortunately email client support for iframes is not universally accepted, see which email clients do and do not support iframes.
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Why are my emails clipped in Gmail (Desktop)?
At times, Gmail might display a notice indicating that the content of an email has been clipped. This article will address what causes Gmail to shorten certain emails.
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Why is the text purple in Gmail?
It is caused by Gmail threading styling where it highlights duplicate copy from previous emails in a thread.
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How do I move an activity from one campaign to another?
You can move an an activity from one campaign to another by following the below steps.
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Considerations with your email images
A guide to ensuring your images are optimized for email
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What is causing the 1 pixel lines in Outlook?
A rendering bug that tends to crop up is the '1 pixel line bug'. This is a widely known and very common but random bug that only occurs in versions of Outlook.
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Working with Dark Mode
A guide for developing email templates in dark mode.
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Asset Library
A guide to using the Asset Library
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Taguchi eDM Template Email Client Support & Testing
The Taguchi Email Template is primarily tested and supported in the following popular email clients (and browsers).
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Why can't I upload images into my activity?
Reasons why you may be experiencing issues uploading images into an activity.
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