campaigns and activities

I have paused a broadcast to make changes to the eDM. Do I press the 'Deploy' or 'Resume' button once I have finished the changes?

If you have changed content and re-approved you will need to hit the Deploy button to deploy the new version.

campaigns and activities / broadcast

How long does an Activity Check, import or export take to process?

Activity checks, subscriber imports and exports involve subscriber lists and therefore may take some time to process due to multiple contributing factors.

campaigns and activities / broadcast

Why has a subscriber been receiving our emails later than the date at which the broadcast was finished?

Delays such as this usually take place at the recipient's mail server, thus we cannot give a specific cause once it has left our servers.

campaigns and activities / broadcast

How can I cancel an email broadcast?

You can only cancel a broadcast before it's started queuing (which happens immediately if you set it to send straight away).

campaigns and activities / broadcast

Can I optimise my email by trying all combinations of subject lines and content?

Yes, Taguchi allows you to test different combinations of subject line and content.

campaigns and activities / broadcast

Why does optimisation not work when using multiple subject lines?

The most likely issue is that you have checked the Link with subject line with optimization groups box.

campaigns and activities / broadcast

How can I send two different emails to each half of a subscriber list?

There is a couple of ways you could go about this. Read more within this article to find out how.

campaigns and activities / broadcast

Can I send a particular activity to an individual subscriber?

Yes you can specifically send it to one email address. You just need to change the Distribution Settings to send it to his or her email address.

campaigns and activities / broadcast

Can Taguchi send out to a list in a particular order?

Taguchi cannot send out to a list in any particular order. The order of the send is dependent on a number of technical factors regarding our database server and mail server.

campaigns and activities / broadcast

Is there an optimum time for broadcasting emails?

Unfortunately not, because it varies dramatically from database to database and results are mostly influenced by content and call to action.

campaigns and activities / broadcast

Why do client's computers freeze when they try to open or close our emails?

The most common issue is that the client's computer has old software running on old hardware.

campaigns and activities / broadcast

What is throttling and what does it do?

Definition of throttling and how it works.

campaigns and activities / broadcast

How Do I Schedule a Broadcast In a Different Time Zone?

How to schedule a broadcast in a different time zone

campaigns and activities / broadcast

I have scheduled an activity but it hasn't sent at the set date and time.

How to troubleshoot issues with scheduled broadcasts.

campaigns and activities / broadcast

I have broadcast an email with incorrect distribution settings.

How to fix an email with incorrect distrobution settings.

campaigns and activities / broadcast

How do I update the date or time of a scheduled activity broadcast?

Updating the schedule date or time of your activity broadcast.

campaigns and activities / broadcast

How many emails can Taguchi send per minute by default?

About the number of emails that Taguchi can send per minute.

campaigns and activities / broadcast

Do I need to re-schedule a eDM or SMS if I make changes before its sent?

How activities are effected when you make changes before sending.

campaigns and activities / broadcast

Workflow V5

Workflow is one of the Taguchi interface features which makes it easier to manage and collaborate with others when creating, approving and deploying activities.

campaigns and activities / broadcast

How long does it take for an email or SMS activity to start sending?

Activities need to queue before they start sending. Find out the typical queue times in this article.

campaigns and activities / broadcast

Why does forwarding or replying to an email sent from Taguchi break the layout?

Replying or forwarding email campaign from almost every email client causes issues with formatting.

campaigns and activities / broadcast

Email & SMS activity deployment and send process

A guide to the crucial process of scheduling and deploying an activity.

campaigns and activities / broadcast

Can I insert personal subscriber information, such as first name or last name, into my email or SMS?

Taguchi offers personalization tags to bring such information in to your emails.

campaigns and activities / content

Can I embed video into an activity?

Most hosted video sites tends to use Flash to stream videos. Since the Flash plugin is not compatible to most email clients, Taguchi recommend against embedding videos on the content.

campaigns and activities / content

I have broadcast an email with an incorrect link! Can this be fixed?

In most cases, yes. Pause your broadcast if it's still going out and contact Taguchi support. We will require the email activity ID and link URL.

campaigns and activities / content

I have copied text into my activity, but the font styles look different from the rest of the email or my email breaks. How come?

Most commonly this is due to pasting content from an external editor such as Microsoft Word.

campaigns and activities / content

I have broadcast an email with incorrect information! Can this be fixed?

In some cases, it can be fixed. providing the email has not been fully broadcasted.

campaigns and activities / content

Tracking seems broken on a mailto link I included in my email. Why?

We recommend not tracking mailto links, as they can break on some email clients.

campaigns and activities / content

Can subscribers share email content on their social media?

Taguchi has included social sharing functionality that now enables email recipients to share content on the four most popular social networks.

campaigns and activities / content

What happens when a subscriber clicks on a Social media button in an email?

When a subscriber clicks on the Facebook, Google+, and LinkedIn buttons in the email, the online version of the eDM will be shown and a dialog box will be displayed.

campaigns and activities / content

Can I add a mailto or callable link to my email?

Yes. You can add mailto or tel links to your email.

campaigns and activities / content

Can I insert icons/emojis in my subject lines?

Emoji's are great in subject lines and within your email body content.

campaigns and activities / content

Full Emoji Reference

A list of emoji's that you can insert in to your email.

campaigns and activities / content

Can I include an animated gif in an email?

Yes. Simply upload your animated GIF like you would with a usual image.

campaigns and activities / content

How do I disable link tracking in an SMS?

Tracking links are appended to URLs automatically in Taguchi SMS templates.

campaigns and activities / content

Why does my email look different compared to the preview in Taguchi?

Your email may look different when proofed or broadcasted based on different email clients and operating system settings.

campaigns and activities / content

Does Taguchi support Schema.org markup?

Most commonly used in Gmail, the schema.org vocabulary allows actions, articles, orders and reservations.

campaigns and activities / content

Why are there excessive characters in my SMS message?

Often some non-standard UTF-8 characters may appear in your SMS causing the character length to increase.

campaigns and activities / content

Why can't I see alt text on images in my email client?

Taguchi recommends that you add alternative text to all images with your template and activity content.

campaigns and activities / content

What fonts can I use in email?

Web safe fonts and web fonts can be used within your email templates.

campaigns and activities / content

Why do I get an error when clicking on the view online link?

The view online link in the activity preview goes to an error page

campaigns and activities / content

Why is the image in my email cut off?

About tall images in Outlook

campaigns and activities / content

Can I embed an iframe in my email?

Unfortunately email client support for iframes is not universally accepted, see which email clients do and do not support iframes.

campaigns and activities / content

Why are my emails clipped in Gmail (Desktop)?

At times, Gmail might display a notice indicating that the content of an email has been clipped. This article will address what causes Gmail to shorten certain emails.

campaigns and activities / content

Why is the text purple in Gmail?

It is caused by Gmail threading styling where it highlights duplicate copy from previous emails in a thread.

campaigns and activities / content

How do I move an activity from one campaign to another?

You can move an an activity from one campaign to another by following the below steps.

campaigns and activities / content

Considerations with your email images

A guide to ensuring your images are optimized for email

campaigns and activities / content

What is causing the 1 pixel lines in Outlook?

A rendering bug that tends to crop up is the '1 pixel line bug'. This is a widely known and very common but random bug that only occurs in versions of Outlook.

campaigns and activities / content

Working with Dark Mode

A guide for developing email templates in dark mode.

campaigns and activities / content

Asset Library

A guide to using the Asset Library

campaigns and activities / content

Taguchi eDM Template Email Client Support & Testing

The Taguchi Email Template is primarily tested and supported in the following popular email clients (and browsers).

campaigns and activities / content

Why can't I upload images into my activity?

Reasons why you may be experiencing issues uploading images into an activity.

campaigns and activities / content

What are Segments?

Introduction to segmentation.

campaigns and activities / content segmentation

How do I add segments and target content to specific subscribers?

How to add segments and target content to specific subscribers.

campaigns and activities / content segmentation

Personalization Tag Generator

This tool will assist you in creating a personalization tag for use in email, SMS, and webforms.

campaigns and activities / personalization

JavaScript Personalization

Add subscriber or request data in to your email using personalization tags.

campaigns and activities / personalization

Partition Field Best Practices

A guide on how to best utilise partitions and get the most out of them.

campaigns and activities / personalization

Custom Field Best Practices

Follow these best practices to keep your custom fields clean and easy to manage.

campaigns and activities / personalization

How can I add personalized urls in email or SMS?

Instructions on how to add personalized data to URLs.

campaigns and activities / personalization

Mailto Generator

This tool will assist you in creating a prefilled mailto tag for use in email.

campaigns and activities / personalization

Guide to Implementing Website Personalization with Taguchi's Dynamic Asset Library.

Utilizing the Dynamic Asset Library to tailor webpages with customized content, offers, and imagery based on individual customer profiles.

campaigns and activities / personalization

How do I export activity and/or campaign content?

Our interface allows you to export entire campaigns and/or activities for external use in either HTML or PDF formats.

campaigns and activities / exporting content

What is A/B split testing?

A/B split testing is a way of working out which of two (or more) content options is the most effective.

campaigns and activities / AB & multivariate testing

What is multivariate testing?

Multivariate testing is similar to A/B split testing in the sense that each content variations are tested against each other.

campaigns and activities / AB & multivariate testing

Creating an A/B split test email activity

A simple guide on how to create an A/B split test within an email activity.

campaigns and activities / AB & multivariate testing

Creating a multivariate test email activity

A simple guide on how to create a multivariate test within an email activity.

campaigns and activities / AB & multivariate testing

What are the benefits of Taguchi split testing compared to other email marketing platforms?

Taguchi utilises smart algorithms to determine better performing combinations whilst the email is sending.

campaigns and activities / AB & multivariate testing

How do I get results of my A/B or Multivariate test?

You can find the results of your A/B or Multivariate test in the activity results.

campaigns and activities / AB & multivariate testing

Why am I not receiving any proof or approval emails?

Sometimes the proof emails get caught up in the user's bulk/spam folders. Checking these folders is the first place to start.

campaigns and activities / proofing

Commenting on a Proof

There is a link included at the top of every proof email which will bring you to an eDM preview / comments page.

campaigns and activities / proofing

SMS Proofs

It is possible to send yourself a SMS proof for an SMS activity you are working on.

campaigns and activities / proofing

Email Proofs

It is possible to send yourself a proof for an Email activity you are working on.

campaigns and activities / proofing

Test Matrix

The test matrix is only available when "Work Flow" is enabled in your organisation. The test matrix allows you to create test profiles for each of the segments you wish to test, and outputs sample eDM's if the profiles fall into the target expression inputted for that activity.

campaigns and activities / proofing

Why am I not receiving live proofs?

Large data sizes or complex target expressions may prevent proof emails from being delivered.

campaigns and activities / proofing